FAQs

 Frequently Asked Questions (FAQ)

 1. What is LydiaCart?

 LydiaCart is your ultimate shopping destination for stylish accessories and soothing candles, designed to elevate your everyday life. We pride ourselves on offering:

• Top-notch quality: Partnering with trusted suppliers to deliver reliable products.

• Affordable prices: Making great products accessible for everyone.

• Exceptional service: Ensuring a seamless shopping experience from browsing to checkout.

 

2. What is LydiaCart’s Return and Refund Policy?

 LydiaCart does not accept returns due to a change in preference. However, we are happy to replace or refund for:

• Defective or damaged items.

• Incorrect or missing items.

 To be eligible:

• The item must be unused, in its original condition, with tags, and in the original packaging.
• Notify us within 48 hours of delivery via email at lydia.charm.co@gmail.com, including order details and photos of the issue.
• Provide a clear unboxing video showing the package condition, the opening process, and the items received.

 

Note: Claims without an unboxing video or submitted after the specified time may not be eligible for refunds or replacements.

 

3. What should I do if my order is damaged, defective, incorrect, or missing an item?

 For damaged, defective, incorrect, or missing items:

1. Notify us within 48 hours of delivery via email at lydia.charm.co@gmail.com.

2. Provide a clear unboxing video showing:

• The condition of the package upon arrival.
• The entire opening process and the items received.

 

Note: Claims without an unboxing video or submitted after 48 hours may not qualify for a refund or replacement.

 

4. Are there any non-returnable items?

Yes, the following items cannot be returned or exchanged:

• Sale items.

• Gift cards.

• Perishable goods (e.g., food, flowers, plants).

• Custom or personalized products.

• Hazardous materials, flammable liquids, or gases.

 

For clarification, feel free to contact us.

 

5. How long does it take to process a refund?

 • Once we receive and inspect your claim, we will notify you of the approval status.

• Approved refunds will be processed to your original payment method within 10 business days.

• If you do not receive your refund within 15 business days after approval, contact us at lydia.charm.co@gmail.com.

 

6. What payment methods are accepted?

We accept all major credit and debit cards. Transactions are secure, and your credit card information is encrypted during transfer.

 

7. Can I cancel or modify my order?

 We reserve the right to refuse, limit, or cancel orders based on:

• Quantities purchased per person or household.

• Orders appearing to be placed by dealers or resellers.

 For order changes or cancellations, contact us as soon as possible at lydia.charm.co@gmail.com.

 

8. Are there any warranties on LydiaCart products?

While we do not offer explicit warranties, we ensure quality checks for all products. If an item does not meet your expectations due to damage or defects, refer to our Return and Refund Policy.

 

9. How do I stay updated on new products and offers?

Sign up for our newsletter or follow us on social media to stay informed about the latest arrivals, promotions, and exclusive deals!

 

10. How can I contact LydiaCart?

 You can reach us at:

Email: lydia.charm.co@gmail.com

Instagram: ig.lydia_cart

 

We are here to ensure your shopping experience is seamless and enjoyable.