Return and Refund Policy

Return and Refund Policy

 At LydiaCart., your satisfaction is our priority. We are committed to addressing any concerns efficiently and professionally. Please review our updated policy regarding returns, damages, and missing items for your reference.

 

Returns and Exchanges

We do not accept returns or exchanges due to a change in preference. However, if you receive a defective, damaged, or missing item, we are happy to provide a replacement or issue a refund.

 

Eligibility for a Replacement or Refund:

  • The item must be unused, in its original condition, with tags, and in the original packaging.
  • Notify us within 48 hours of delivery by contacting lydia.charm.co@gmail.com.

 

Damages, Defects, Incorrect, or Missing Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.
  • There are missing items in your package.

 

Reporting Requirements:

  • Notify us within 48 hours of delivery by emailing lydia.charm.co@gmail.com with your order details.
  • Provide a clear unboxing video that includes
    • The condition of the package upon arrival.
    • The entire opening process and contents received.

 

Important: Claims submitted without an unboxing video or beyond the 48-hour timeframe may not qualify for a refund or replacement.

 

Exceptions / Non-Returnable Items

 Certain types of items are not eligible for return or exchange, including:

  • Sale items.
  • Gift cards.
  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized products.
  • Hazardous materials, flammable liquids, or gases.

 

If you have concerns about a specific item, please contact us for clarification.

 

Refunds

Once we receive and inspect the evidence you provide, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 10 business days.

If you do not receive your refund within 15 business days after approval, please contact us at lydia.charm.co@gmail.com.

 

Contact Us

For any inquiries regarding returns, damages, or missing items, please reach out to:

Email: lydia.charm.co@gmail.com

Instagram: @ig.lydia_cart 

We value your cooperation and are dedicated to ensuring a seamless and satisfying shopping experience with LydiaCart.